As I write this in Sydney, it's Christmas Eve, 2014. We live in unprecedented times and if you are a student of history or perhaps eschatology, the human narrative is accelerating at a mind-boggling rate. Technology is now enabling 'the information age' at the speed of thought. Artificial Intelligence is upon us - yes, the scary science fiction kind. The 'web of things' is linking cars, appliances, machines, assets and people. Wearable Bluetooth and mobility tracking are combining with beacons to create geo-context and proximity alerts via wireless networks and satellite communications that are ubiquitous. Big data is extending into micro predictive analytics. Social media has already democratized the internet and cloud computing is enabling the most complex of capabilities for the smallest of enterprises. Meta-algorithms are creating their own priorities and financial systems have a level of interdependency that no-one truly understands. It all seems to be creating an ever-consuming life of it's own - real human interaction is taking a back seat.
We have never had more access to information yet we drown in the data, drinking from the proverbial fire-hose, incapable of digesting all that is overwhelming us. We seek clarity amidst all the voices clamouring for our attention - there are a thousand channels to watch yet nothing is on. Everyone strives for cut-through and the result is sound bites and fear inducing sensationalist headlines. We have never been more connected yet so disconnected - 1,000 friends online and no-one we can count on in a crisis. We struggle to be heard - we crave for meaning and purpose amidst all the activity and interactions.
The human condition is not addressed by technology. This is why machines will never replace humans in the field of relationship solution selling. Machines and technology cannot deal with nuanced context, nor can it create insight or transfer emotion. It is certainly incapable of navigating politics. No soul, no love, and no emotional connection.
So amidst a cynical world where destructive beliefs, narcissism, fear, prejudice and distrust seem to pervade everything; how can we make a difference? Let me share this true story.
My Dad passed away exactly one year ago, Christmas Eve 2013. He was a committed atheist and he taught me the power of belief. My parents divorced when I was age 9 and Dad moved interstate. He was a workaholic and not around very much so I really only got to know him in my late teens when I moved to live near him. I then joined him in business and wow, what a ride. Dad was a Mensa level genius, bipolar (manic-depressive) and alcoholic. What a combination; he had a break-down and was hospitalized, and I was thrown in the deep-end to manage the business. My dad was difficult to work with, to say the least, and I was young and judgmental.
But months later, over dinner with just him and me - I asked him to tell me his life story. Judgment gave way to compassion and I started to become aware of the greatest gift we can give to another person.
Dad had an unconventional childhood where he lived with various foster parents, estranged relatives, in convents and boarding schools. By the age of 12 he had lived in 16 different places. This was because his father raised him as a single parent and was an Air Force officer during World War II. His mother, Winifred, incredibly beautiful, suffered from postnatal depression and was subjected to electroshock treatment - she descended into severe mental illness and, as was the custom of the day, was institutionalized and never spoken of. Dad only discovered that his real mother existed when he obtained a birth certificate as part of applying for his driver's license at age 22. He was told that she had died giving birth to him - but this was not true and I was there when he finally met her for the first time, shortly before she died in her eighties.
From birth through to joining the Australian Air Force in 1952, Dad's childhood was as far removed from normal as one could imagine. He had no real sense of belonging or being loved. To compound his childhood problem of being relentlessly moved from situation to situation, Dad suffered from a severe speech impediment - chronic stuttering. He was always the loner, the outsider, and the target of bullying and sexual abuse.
I asked Dad how in the world he had managed to survive and why he wasn't a bitter person. Dad was a pacifist and never sought revenge. He answered by telling me about Ms. Beatrice Ternan, a speech therapist, who had the biggest positive impact on him as a child. His stuttering affliction was debilitating and he was sent to Ms. Ternan several times a week for speech therapy exercises. Once she got to know Dad, she let him sit and read, no speech exercises. She would quietly do paperwork and then take him to her home for biscuits and lemonade where he was then collected by his father. She told him that his stuttering was something that would simply pass and she showed him a kindness that he had never experienced. She gave my Dad the gift of believing in him. Beatrice also taught Dad two principles that stayed with him for life: "To be interesting you must be interested, and give generously and you will be rewarded many fold."
As my Dad and I hugged that night, emotional and slightly drunk, he whispered into my ear. "Son, all you need to make it in life is someone who'll believe in you." He was that person for me and I became that person for him.
So, as you wrap presents for those you love and send notes and gifts to those you work with, think also about giving something that can change their lives - the gift of believing in them; the gift of encouragement; the gift of speaking positively into their future. There are people in your life - your children, your partner, your employees, even your boss; that need you to believe in them. Every word from your lips has the power to build or destroy. Your words can be precious gifts that help change lives because behind the façade of confidence is usually someone secretly feeling that they're an imposter. Inside the shy or reserved, is someone great who just needs a little encouragement to break-out.
Here's the biggest thing I've learned about leadership: 'It all about you but it's not about you.' Leadership is an inside job - then it's about serving others by finding a worthwhile cause that changes lives for the better. Read that again. Forget the pursuit of happiness, instead seek meaning in what you do. Happiness has nothing to do with what you have but instead is all about who you are.
Professional selling is changing but don't let all the technology and all the noise distract you from what makes you powerful - be human, and be a person of authenticity, generosity and goodwill. Make every relationship count in 2015 and be kind to those weird, unhappy or nasty people you meet because they too have their own stories that would change how you view them if you knew.
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Tony Hughes is ranked as the #1 influencer on professional selling in Asia-Pacific and is a keynote speaker and best selling author. This article was originally published in LinkedIn where you can also follow Tony's award winning blog. Also visit Tony's keynote speaker website at www.TonyHughes.com.au or his sales methodology website at http://www.rsvpselling.com/.
Main image photo by Flickr: Andrew Magill
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